Middlesex University creative chatbot case study image showing the chatbot app

Remove business inefficiencies

Chatbots are a relatively new touch point with your business – an avenue to receive instant, on-point answers to all sorts of queries, delivered by artificial intelligence 24/7. Whether you’re struggling to provide timely customer support or wasting hours of time on social media replying to simple customer queries, a chatbot can remove these inefficiencies.

As a reputable chatbot agency, we have a team of experts who can design and build a chatbot for you. They have a wealth of experience when it comes to planning conversation flows, overcoming challenges and swiftly moving the user towards a solution.

How we can help you

How we can help you

Our chatbot services will help you:

  • Remove inefficiencies within your business and save costs.
  • Speed up the user journey towards website conversions.
  • Run chatbot planning workshops to scope out your project.
  • Provide conversion-driven content for your chatbot.
  • Create early prototypes of your desired digital product.

Our chatbot services

Workshop discovery session

In the discovery session, we’ll help you identify the most suitable chatbot use cases for your business and the best opportunities for deployment, plus offer advice on features, tech stack and conversation flows.

Information architecture design

To ensure excellent customer experience, all your business data needs to be properly structured. We’ll schedule a comprehensive content audit to organise all the information you already have, create a content model outlining the possible conversation flows and work out an efficient navigation and hierarchy for content delivery to users.


Words are your primary design tool – we’ll work with you to pick the ones that best match your business personality and brand, and which will resonate most with your target audience.

Design and development

Depending on your needs, we’ll advise the best platform for chatbot development, and create early prototypes to give you a tangible sense of your final product. Paramount security, top-notch UX and rapid delivery are the least you can expect from us.