Middlesex University creative chatbot case study image showing the chatbot app

Remove business inefficiencies

Chatbots are a relatively new touch point with your business. They are an avenue to receive instant answers to all sorts of queries, delivered by artificial intelligence 24/7. Whether you’re struggling to provide timely customer support or wasting hours of time on social media replying to simple customer queries, a chatbot can remove these inefficiencies.
As a reputable chatbot agency, we have a team of experts who can design and build a chatbot for you. They have a wealth of experience when it comes to planning conversation flows, overcoming challenges and swiftly moving the user towards a solution.
How we can help you

How we can help you

Our chatbot services will help you:

  • Remove inefficiencies within your business and save costs.
  • Speed up the user journey towards website conversions.
  • Run chatbot planning workshops to scope out your project.
  • Provide conversion-driven content for your chatbot.
  • Create early prototypes of your desired digital product.

Our chatbot services

Workshop discovery session

In this session, we’ll help you identify the most suitable chatbot use cases for your business. We’ll also advise on the best opportunities for deployment, features, tech stack and conversation flows.

Information architecture design

To ensure excellent customer experience, your business data needs to be properly structured. We’ll schedule a content audit to organise all the information you already have. We’ll create a content model outlining the possible conversation flows and work out an efficient navigation. This will ensure effective content delivery to users.


Words are your primary design tool – we’ll work with you to pick the ones that best match your business personality and brand, and which will resonate most with your target audience.

Design and development

Depending on your needs, we’ll advise the best platform for chatbot development. We can create early prototypes to give you a tangible sense of your final product. Paramount security, top-notch UX and rapid delivery are the least you can expect from us.

Frequently Asked Questions

A chatbot is a type of conversational UI, often seen on mobile/web apps or embedded on websites. Chatbots replicate the mobile messaging app experience. Users type short messages and receive replies from the bot. Chatbots can be built using rules-based logic, artificial intelligence or a hybrid system that combines both.

Chatbots are interfaces that rely on rule-based scripts to handle simple tasks, such as ordering a pizza online. Intelligent chatbots use AI and machine learning to provide a more open and interactive experience. They can interpret the meaning of user inputs and provide relevant responses.
There are pros and cons to each type of conversational UI and different scenarios where one is more suitable than the other.
This depends on the type of interface you want and the purpose it fills. For simple rule-based chatbots, there are plenty of frameworks available that you can customise to meet your needs.
For more advanced purposes, such as implementing a personal assistant on an eCommerce website, you may need to implement a hybrid system of rules-based and AI logic to handle the complexity of conversations taking place.
Chatbots automate interactions between users and brands. By replicating the messaging app experience, chatbots engage users with instant responses. They are effective for automating the first step of enquiries, customer service and other tasks that don’t require human input.
Intelligent bots are capable of handling more advanced tasks. These include recommending products or handling the entire sales process.