Think you know what matters most to your online customers when it comes to your delivery service? Well, the truth might actually surprise you.

We spoke to hundreds of online shoppers and discovered what’s most important to them. Cost? Time? Flexibility? Insurance? It turns out these factors are of greater significance to some age groups more than others. Now it’s down to you to take this information and apply it to your service, in a way that will benefit your target customers.

Check out our Online Delivery infographic below to find out the results

Online delivery - what matters most to consumers?

Before shoppers get to your online delivery service, they have to go through your checkout process. To help improve yours, check out our blog – The seven most annoying things about website checkouts.